Resort Operations Manager - Excalibur
Core
Lead the Front Desk team and oversee Lobby Experience and Guest Services operations to achieve operational and financial goals while ensuring exceptional guest experiences.
Role type
Senior Front Office Operations Manager
Builds
Front Desk, Lobby Experience, and Guest Services operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, operational strategy, financial performance management, hiring and selection, employee coaching and training, policy implementation, guest experience optimization
Preferred skills
Experience with MGM Rewards Gold+ guest population strategies
Responsibilities
Direct oversight of Front Desk, Lobby Experience, and Guest Services; implement strategic initiatives; manage labor and financial performance; interview and hire Front Office staff; mentor and drive employee engagement; maintain service standards; focus on strategies to positively impact the Guest Experience for MGM Rewards Gold+ guests.
Seniority
Senior, hands-on IC