VIP Lounge Representative - Beau Rivage
Core
Deliver personalized service and manage operations for the VIP lounge, ensuring seamless check-in/out and guest experiences.
Role type
VIP Lounge Representative
Builds
Guest experiences in a luxury hospitality setting
Domain
Hospitality / Casino
Deliverable
product features
Required skills
Cash handling, Opera system proficiency, Guest relations, Reservation management, Billing resolution, Room assignment
Responsibilities
Answer guest questions and facilitate reservations, Verify delivery of special requests and amenities, Resolve guest bills with casino hosts, Open and close the VIP lounge following department standards, Collect payments and balance cash transactions, Assign rooms and manage keys for VIP arrivals.