Technical Product Manager (Japanese) - CS & Trust & Safety
Core
Own product strategy and measurable outcomes for tools and workflows powering Customer Support (CS) and Trust & Safety (TnS) for a C2C marketplace.
Role type
Technical Product Manager (CS & Trust & Safety)
Builds
Tools and workflows for support quality, resolution speed, operational productivity, user reports, escalations, moderation, and enforcement.
Domain
E-commerce marketplace, Customer Support, Trust & Safety, Risk Management
Deliverable
product features
Required skills
Product strategy definition, roadmap creation, PRD writing, data-driven decision making, SQL, AI tool usage, cross-functional project management
Preferred skills
Marketplace/e-commerce experience, Trust & Safety domain knowledge, workflow automation, distributed team collaboration
Technologies
SQL, AI tools
Responsibilities
Define product vision and success metrics, translate stakeholder needs into engineering priorities, manage delivery from discovery to launch, improve CS/TnS workflows and automation, align Japan and India teams
Seniority
Mid-level, hands-on IC
