Retail Support (m/w/d) (40h)
Core
Support German shop managers and the retail team to improve customer satisfaction and drive shop growth through collaboration, forecasting, and analysis.
Role type
Retail Support Manager (Germany)
Builds
Retail operations and customer experience for LUSH cosmetics in Germany (via careerplan.io/jobs/2786823-retail-support-mwd-40h-at-lush-gmbh-fresh-handmade-cosmetics)
Domain
Retail / Cosmetics
Deliverable
dashboards & analysis
Required skills
Retail business understanding, customer service excellence, forecasting, data analysis, proactive problem solving, team leadership, English (fluent), German (fluent), travel readiness
Preferred skills
Passion for LUSH brand and values, resilience, innovation, independence, willingness to learn
Technologies
Forecasting tools, analysis frameworks
Responsibilities
Collaborate with shop managers to improve customer satisfaction metrics, provide proactive support when shop performance deviates from forecasts, develop and share knowledge with the retail team, ensure transparent reporting on shop performance, foster manager skills and talent