Key Lead, LA
Core
Support store leadership in creating exceptional customer and employee experiences while fostering an inclusive environment in a beauty retail setting.
Role type
Senior retail team lead (store operations)
Builds
Glossier retail store operations and customer experience
Domain
Beauty retail
Deliverable
product features
Required skills
Team leadership, customer experience coaching, operational standards management, shift scheduling, community partnership building
Preferred skills
Fast-paced retail experience, people-first culture advocacy, communication, motivation
Responsibilities
Support employee culture and model company values, liaise with leadership for feedback, manage coverage and shift meetings, coach customer experience principles, uphold operational standards (visual merchandising, cleanliness), open/close store duties, support ad hoc vendor requests and community networking
Seniority
Senior, hands-on IC
