Servicemitarbeiter für unseren Kundenservice Werkstatt (m/w/d)
Core
Central interface for workshop appointments, complaints, and technical inquiries, handling customer requests via phone and email to ensure smooth coordination between workshop technicians and customers.
Role type
Customer service specialist (workshop logistics) (via careerplan.io/jobs/2785277-servicemitarbeiter-fur-unseren-kundenservice-werkstatt-mwd-at-fxxl-feld-gmbh)
Builds
Workshop appointment scheduling, cost estimates, and complaint handling for bicycle and e-bike customers.
Domain
Retail / Bicycle & E-bike industry
Deliverable
dashboards & analysis
Required skills
Written and verbal communication, appointment scheduling, order processing, data documentation, MS Office (Outlook, Word, Excel), Melibo
Preferred skills
Commercial training background, customer service experience, problem-solving under pressure, organizational talent, affinity for bicycles/e-bikes
Responsibilities
Professional written and telephone consultation of workshop customers, reliable organization of workshop appointments, creation and tracking of workshop orders and cost estimates, close exchange with workshop team and external service providers, careful documentation of customer and workshop processes.
Seniority
Entry-level / Junior