Sachbearbeiter - Backoffice Werkstatt (m/w/d)
Core
First point of contact for customers via chat, phone, and email; processes workshop inquiries regarding complaints, orders, and appointments.
Role type
Backoffice workshop coordinator
Builds
Customer orders, appointment scheduling, and technical support for the workshop
Domain
Bicycle and e-bike retail and service
Deliverable
client delivery
Required skills
Customer service, telephone communication, complaint handling, order processing, appointment scheduling, technical knowledge of bicycles and e-bikes, basic computer skills (via careerplan.io/jobs/2280097-sachbearbeiter-backoffice-werkstatt-mwd-at-fahrrad-xxl-stores-gmbh)
Preferred skills
Technical training in a technical field, experience as a two-wheeler mechanic or mechatronics specialist (bicycle area), structured and organized work style