Werkstudent - Backoffice Werkstatt (m/w/d)
Core
First point of contact for customers via chat, phone, and email; processes workshop inquiries regarding complaints, orders, and appointments.
Role type
Student back-office support specialist (bicycle/e-bike workshop)
Builds
Customer orders, appointment scheduling, and technical support for the workshop
Domain
Bicycle and e-bike retail and service
Deliverable
dashboards & analysis
Required skills
Customer service, order processing, appointment scheduling, technical troubleshooting, structured work style, basic computer skills
Preferred skills
Interest in bicycles and e-bikes, basic technical knowledge, prior customer contact experience
Technologies
Chat, phone, email, basic computer systems
Responsibilities
Answering customer questions via chat, phone, and email; processing workshop complaints; managing customer orders; scheduling workshop appointments; providing technical support (via careerplan.io/jobs/2751358-werkstudent-backoffice-werkstatt-mwd-at-fahrrad-xxl-stores-gmbh)
Seniority
Student (part-time)