Supervisor (m/w/d) Call Center
Core
Supervising customer service agents to ensure efficient operations, high service quality, and optimal system utilization for Rebike Mobility's e-bike recommerce platform.
Role type
Customer Service Supervisor
Builds
Customer support operations and service quality for e-bike sales and support (via careerplan.io/jobs/2784273-supervisor-mwd-call-center-at-rebike-mobility-gmbh)
Domain
E-commerce / Mobility / Customer Service
Deliverable
dashboards & analysis
Required skills
Coaching and training, Service KPIs management, CRM and ticketing systems, Process optimization, HubSpot, Aircall
Preferred skills
Prior leadership experience, French language skills
Technologies
HubSpot, Aircall
Responsibilities
Conduct ticket and quality control, Coach and train customer service agents, Optimize usage of HubSpot and Aircall, Support implementation of new processes and automations, Establish best practices in customer service, Operate in customer service for hands-on coaching
Seniority
Mid-level, hands-on IC
