Team Lead Customer Success (all genders)
Core
Lead and grow the Customer Success team for D3 and OMS clients (banks, traders, technical teams), ensuring high-quality support, proactive client engagement, and structured feedback loops to Product.
Role type
Senior Team Lead, Customer Success
Builds
Customer Success function, support processes, client onboarding, and feedback mechanisms for D3 and OMS products
Domain
Fintech / FX Swaps / Electronic Trading
Deliverable
client delivery
Required skills
People management, client support ownership, escalation handling, product expertise building, proactive client engagement, internal knowledge documentation, cross-functional collaboration, stakeholder management
Preferred skills
Fintech/enterprise software leadership, technical aptitude for complex software, financial market understanding, stakeholder engagement with senior traders, tooling/automation experience
Technologies
Dynamics, Confluence, Jira
Responsibilities
Lead and grow the Customer Success team; Own quality of day-to-day client support; Own support escalation; Build team product expertise; Own client onboarding; Develop proactive client working style; Make client knowledge visible internally; Create feedback loop into Product; Improve CS tools and processes; Contribute to client health view; Speak directly with client stakeholders
Seniority
Senior, hands-on IC with team leadership
