Customer Service Administrator/ Sachbearbeiter Vertriebsinnendienst DIY (m/w/d)
Core
Managing a defined customer base and outside sales team, processing orders via EDI and web portals, and ensuring delivery timelines.
Role type
Customer Service Administrator (Sales Operations)
Builds
Order management, returns processing, and customer support for trade partners and field sales.
Domain
Industrial tools and equipment retail (DIY)
Required skills
Order management, EDI interface handling, SAP ERP (SD/MM modules), MS Excel, Stammdaten management, returns processing, cross-functional collaboration
Preferred skills
Experience in industrial wholesale/retail, strong German communication, English communication
Technologies
SAP ERP, MS Office, EDI
Responsibilities
Process incoming customer orders via EDI and manual entry; verify product availability and delivery deadlines; handle customer complaints and credit memos; maintain master data in SAP; support trade partners and field sales via phone and email; collaborate with sales, finance, customer service, and logistics.
Seniority
Mid-level, hands-on IC