Limousine Dispatcher
Core
Coordinate guest limousine reservations, track driver status and location, and manage transportation logistics for MGM Resorts guests.
Role type
Limousine Dispatcher
Builds
Guest transportation services and VIP logistics
Domain
Hospitality / Transportation
Deliverable
client delivery
Required skills
Radio communication, multi-line phone system operation, CRM software usage, route planning, reservation management, errand coordination
Preferred skills
Resort industry experience
Responsibilities
Coordinate guest limousine reservation requests with casino hosts and VIP personnel; Maintain accurate records of all transportation activities; Communicate with limousine and shuttle bus drivers via radio or cellular telephone; Use computer programs to track airline flights, review reservations, and map driving routes; Order extra limousines from outside companies for special events; Train newly hired dispatchers on dispatching tools and procedures; Prioritize guest reservations and assign errand requests to runners.