Mitarbeiter Kundenservice (m/w/d) Schwerpunkt Finanzbuchhaltung
Core
Central contact point for customers in the energy, water, and heat supply sector, handling inquiries, technical problems, and support tickets with a focus on financial accounting processes.
Role type
Customer Service Specialist (Financial Accounting focus)
Builds
Customer support processes and ticket resolution systems for utility providers
Domain
Utilities (Energy, Water, Heat) + Financial Accounting
Deliverable
dashboards & analysis
Required skills
Financial accounting knowledge, ERP systems (SAP/Navision), ticket management, process improvement, prioritization, technical support basics
Preferred skills
Energy sector experience, systematic error analysis, SAP energy industry knowledge
Responsibilities
Answering customer inquiries and resolving technical problems, processing and documenting support tickets, classifying and routing requests to specialized departments, contributing to support process improvements
Seniority
Entry to Mid-level, individual contributor