Technical Support Specialist
Core
Technical point of contact for customers in NGO, government, defence, and industrial sectors, coordinating technical enquiries, warranty claims, and factory repairs.
Role type
Technical Support Specialist
Builds
Service reports, technical documentation, and customer documentation
Domain
Explosive threat mitigation (landmines, ERW, IEDs)
Deliverable
dashboards & analysis
Required skills
Technical understanding of mechanical, electrical, and hydraulic systems; Coordination of technical enquiries and warranty claims; Planning and supervision of factory repairs and maintenance; Preparation of technical documentation; Maintenance of machine and service master data
Preferred skills
Experience in technical support, service, or maintenance; SAP knowledge
Technologies
SAP
Responsibilities
Act as interface between customers, Service, Engineering, Production, and Logistics; Contribute to continuous improvement of service and support processes
Seniority
Entry-level to Mid-level