(O&M) Junior Technical Support Engineer (L1/L2)
Core
Front-line technical support engineer triaging and resolving operational issues for renewable energy assets (Solar, Wind, BESS) and smart building controls.
Role type
Junior IC technical support engineer (L1/L2)
Builds
Operational stability for distributed energy assets and client platforms
Domain
Renewable energy + IT operations
Deliverable
client delivery
Required skills
fault finding, root cause analysis, ticketing systems, dashboard monitoring, API integration, log analysis, basic scripting/debugging
Preferred skills
renewable energy systems knowledge, GitLab, Python/Linux scripting, on-call rotation experience, knowledge base creation
Technologies
ticketing tools, real-time monitoring tools, GitLab, Python, Linux
Responsibilities
Process technical inquiries and resolve L1/L2 issues; monitor real-time operational data and dashboards; escalate complex issues to L3 with actionable notes; participate in 24/7 on-call rotation; build and maintain knowledge base/playbooks; collaborate with L3 teams to improve operational processes.
Seniority
Junior, hands-on IC