Customer Service Specialist (m/w/d)
Core
Handling written and telephone customer inquiries with a focus on heating cost accounting, resolving complex cases, and coordinating support with internal departments.
Role type
Customer Service Specialist (Heating Cost Accounting)
Builds
Customer support processes and case resolution for heating cost accounting
Domain
Utilities / Energy / Customer Service
Deliverable
client delivery
Required skills
Heating cost accounting experience, complex case resolution, documentation, process improvement, MS Office, analytical thinking
Preferred skills
Customer orientation, problem-solving, cross-functional collaboration
Responsibilities
Answering customer inquiries, coordinating complex support cases, tracking open cases to resolution, documenting customer contacts and solutions, contributing to service process development
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