Customer Service Specialist (m/w/d)
Hybrid
Core
Handling written and telephone customer inquiries with a focus on heating cost billing, resolving complex cases, and coordinating support with internal departments.
Role type
Customer Service Specialist
Builds
Customer support processes and resolutions for heating cost billing
Domain
Utilities / Energy
Deliverable
client delivery
Required skills
Customer contact experience, analytical thinking, problem-solving, documentation, MS Office, structured work
Preferred skills
Experience in heating cost billing, cross-departmental collaboration
Responsibilities
Answering customer inquiries, resolving complex cases, coordinating support, documenting interactions, developing service processes