Rolex Training Manager - Bellagio
Core
Design, implement, and advance learning and coaching strategies to strengthen service excellence for the Rolex Boutique and Retail Division at MGM Resorts.
Role type
Training Manager (Luxury Hospitality/Retail)
Builds
Service playbooks, SOPs, onboarding experiences, and training curricula for the Rolex Boutique and Retail Division
Domain
Luxury hospitality and retail
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, real-time coaching, curriculum development, performance analytics, needs assessment, facilitation, compliance learning oversight, service ritual reinforcement, team mentorship, onboarding management, trend identification
Preferred skills
Luxury hospitality experience, luxury retail experience, Bachelor's degree in Communications or related field
Technologies
N/A
Responsibilities
Design and execute the Rolex Annual Training Calendar; maintain visible floor presence for real-time coaching and behavioral observation; lead structured onboarding and integration for new team members; develop learning resources including SOPs and service playbooks; measure training effectiveness through feedback mechanisms and performance analytics; partner with leadership to embed anticipatory service and emotional intelligence into daily execution
Seniority
Mid-level, hands-on operational leader