Aftersales Warranty Specialist (m/w/d)
Core
Managing warranty claims, analyzing warranty KPIs, and developing risk management strategies to prevent fraud and optimize product quality in the automotive sector.
Role type
Warranty Management Specialist
Builds
Warranty processes, risk management frameworks, and analytical reports for product optimization.
Domain
Automotive / After-sales
Deliverable
dashboards & analysis
Required skills
Warranty policy compliance, warranty KPI analysis, fraud detection, root cause analysis, MS Office, warranty management systems
Preferred skills
German (native), English (fluent), automotive industry experience
Responsibilities
Implement and apply German warranty and guarantee policies, process warranty claims from intake to financial settlement, monitor and analyze warranty KPIs, develop and implement warranty risk management measures, collaborate with Quality and Sales departments on complex cases
Seniority
Mid-level, hands-on specialist