Dealer Business & Quality Development Manager (m/w/d) - BYD Austria
Core
Support BYD dealers across Austria in all After Sales areas, drive customer satisfaction through targeted programs and analyses, and resolve customer inquiries and complaints. (via careerplan.io/jobs/2758436-dealer-business-quality-development-manager-mwd-byd-austria-at-denzel-gruppe)
Role type
Dealer Business & Quality Development Manager
Builds
After Sales operations and quality programs for BYD dealers in Austria
Domain
Automotive (Electric Mobility) / After Sales
Deliverable
product features
Required skills
Customer service experience, Automotive background, Program development, Data analysis, Stakeholder management, Project planning
Preferred skills
Technical automotive knowledge, Marketing understanding
Responsibilities
Support dealers in After Sales areas, Develop and implement quality and revenue programs, Create action plans and monitor implementation, Act as central interface between back office, dealers, and customers, Resolve customer inquiries and complaints, Collaborate with internal departments and external partners