Customer Support & Event Manager (w/m/d)
Core
Setting up and managing events, ensuring technical and operational quality, and supporting B2B customers with system usage and hardware logistics.
Role type
Event Operations & Customer Support Manager
Builds
Events (online and on-site), hardware setups, and customer support workflows
Domain
Event management and B2B software support
Required skills
Event setup and ticketing management, quality assurance and testing, operational troubleshooting, B2B customer support, hardware preparation and inventory management, process improvement and documentation
Preferred skills
Experience in event, ticketing, or software sectors, familiarity with digital tools
Technologies
Ticketing systems, event management software, hardware inventory tools
Responsibilities
Configure events and manage ticket shops, conduct test runs and verify setups, support event execution online and on-site, resolve operational issues and assist B2C customers, prepare and manage hardware inventory, evaluate events and optimize processes
