Customer Care Agent (m/w/d) | Niederlande
Core
First point of contact for Dutch customers handling phone inquiries, written tickets, consultations, sales, service, complaints, and returns.
Role type
Customer Care Agent
Builds
Customer service interactions and order processing (via careerplan.io/jobs/2747618-customer-care-agent-mwd-niederlande-at-connox-gmbh)
Domain
E-commerce / Home Design
Deliverable
client delivery
Required skills
Dutch (native), German, English, order processing, ticket management, offer creation, cross-functional collaboration
Preferred skills
E-commerce experience, knowledge of digital tools and ERP systems, understanding of home design
Responsibilities
Handle inbound phone calls for sales, service, and complaints; Process written customer requests via ticketing system; Create offers based on customer needs; Collaborate with accounting, procurement, and marketing teams; Relay customer feedback to improve offerings.
