Head of Operations
Core
Lead the operational backbone for a device management SaaS company, owning the customer lifecycle from onboarding to success and IT support.
Role type
Senior leadership operations manager (SaaS)
Builds
Customer onboarding, customer success, and IT support services for enterprise clients
Domain
SaaS / IT Services / Device Management
Required skills
Operations management, team leadership, customer relationship management, process optimization, data analysis, vendor management, IT infrastructure understanding
Preferred skills
MDM knowledge, consulting background, startup experience
Technologies
macOS, Windows, device management tools
Responsibilities
Lead Customer Onboarding, Customer Success, and IT-Support teams; build senior-level client relationships; optimize SLAs and support processes; translate operational insights into product improvements; drive key metrics like retention, churn, and NPS.
Seniority
Senior, hands-on IC
