Technology Support Analyst
Core
Provides technology support to the local office for software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems.
Role type
Technology Support Analyst
Builds
Maintains local office IT infrastructure and supports daily technology operations
Domain
Legal services / IT Support
Required skills
Hardware troubleshooting, software support, network services, mobile device support, audio visual setup, inventory management, customer service, Microsoft Office Suite, Citrix, Windows/Mac environments
Preferred skills
None stated
Technologies
Microsoft Office Suite, Citrix, Windows, Mac, NetDocuments, iPhone, DTE, Litera ChangePro
Responsibilities
Respond to local and central telephone helpline and support tickets, assemble/install/configure/test/repair hardware and peripherals, provide application support for local and Citrix-based applications, assist with remote site access and off-site technology set ups, maintain data room components and troubleshoot networking issues, support personnel adds/moves/changes, service and document loaner equipment, maintain accurate inventory records, provide basic induction and software training, ensure security of systems by following best practices
Seniority
Mid-level, hands-on IC
