Service Manager
Core
Manage customer relationships and serve as a liaison between technicians and customers in an automotive service environment.
Role type
Service Manager (Automotive Retail)
Builds
Customer loyalty, store operations efficiency, and revenue through vehicle inspections and parts sales.
Domain
Automotive retail and service
Required skills
automotive repair knowledge, people management, scheduling, hiring and training, inventory management, customer relationship management, sales facilitation, compliance monitoring
Preferred skills
2-year degree, ASE certifications
Technologies
scheduling systems, inventory management tools, automotive diagnostic equipment
Responsibilities
Assign and schedule work duties to auto service staff; oversee hiring and training of the auto service team; ensure high teammate retention; maintain compliance with quality standards; manage customer interactions and resolve complaints; drive sales through vehicle inspections and parts facilitation.
Seniority
Mid-level management