Beca Customer OBT
Core
Provide Level 1 support and onboarding for corporate clients using the OBT online booking platform, helping them increase adoption and reduce friction.
Role type
Junior Customer Success Associate (Intern)
Builds
Online booking platform adoption and usage for corporate clients
Domain
Business Travel Technology
Required skills
Customer support, ticket management, data collection, travel policy configuration, user training, documentation, adoption tracking, process improvement
Preferred skills
Business travel sector knowledge, GDS/CRM familiarity, data analysis
Technologies
OBT, CRM, Ticketing systems, Microsoft Office (Excel)
Responsibilities
Answer user and travel manager inquiries, document and track support tickets, assist in new client onboarding, configure travel policies, prepare user training materials, update internal documentation, track online adoption metrics, identify process improvements, coordinate with Operations and IT.
Seniority
Intern/Junior