Spezialist im technischen Support (m/w/d)
Core
Central point of contact for customers, handling inquiries and troubleshooting for industrial and energy companies using measurement and analysis systems.
Role type
Technical Support Specialist
Builds
Customer support and issue resolution for measurement and analysis systems
Domain
Industrial automation and energy sector
Deliverable
client delivery
Required skills
Technical training or degree, independent work, customer orientation, communication, German (fluent), English (fluent)
Preferred skills
Practical experience with company products, automation technology knowledge
Responsibilities
Answer written and phone customer inquiries, log and prioritize tickets in the system, analyze and resolve errors or escalate to internal experts, maintain proactive customer contact regarding request status