Junior Technology Support Analyst
Core
Provides technology support to the local office for software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems.
Role type
Junior Technology Support Analyst
Builds
Maintains office IT infrastructure and supports end-user devices and applications
Domain
Legal services / IT Support
Deliverable
infrastructure
Required skills
hardware assembly and repair, software support, mobile device configuration, AV setup, troubleshooting, customer service, policy compliance
Preferred skills
knowledge of Citrix applications, ability to lift up to 50 pounds, flexibility to adjust hours
Technologies
Outlook, Excel, PowerPoint, Citrix
Responsibilities
Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals; responds to support tickets and e-mails; logs calls and resolves or escalates issues; provides application support for local and Citrix installations; supports laptops, desktops, and mobile devices; assists with audio visual and hardware set ups in offices and conference rooms; maintains Firm's policies and procedures regarding computer technology; ensures security of systems by following best practices.
Seniority
Junior, entry-level IC
