Back-Office Kraft (m/w/d) in Teilzeit
Core
Scheduling appointments for fiber-to-the-home (FTTH) installation teams via phone and managing related administrative tasks.
Role type
Back-office coordinator (telecommunications)
Builds
Appointment bookings for field technicians, customer communication, and data entry for FTTH projects
Domain
Telecommunications / Fiber optic infrastructure
Required skills
Phone communication, calendar management, CRM data entry, MS Office (Excel/Outlook), German language fluency
Preferred skills
Call center experience, understanding of fiber optic installation processes
Responsibilities
Making outbound calls to schedule home visits, optimizing routes for technicians, updating digital calendars, answering customer technical questions, entering customer data into CRM, documenting site surveys
Seniority
Entry-level / Individual Contributor
