Billings Consultant
Core
Resolve complex customer billing enquiries and disputes by investigating invoices, contracts, pricing, and account data to determine outcomes and communicate clearly.
Role type
Senior IC billing consultant
Builds
Customer billing resolutions and process improvements for Macquarie Technology Group's business and government customers
Domain
Telecommunications / Technology / Finance
Deliverable
client delivery
Required skills
Analytical problem solving, billing and invoicing concepts, contract and pricing interpretation, data analysis, process improvement, stakeholder communication
Preferred skills
Telecommunications billing experience, mediation/rating/billing knowledge, AI and automation interest, Power BI, ServiceNow
Technologies
Microsoft Excel, Power BI, Teams, Copilot, ServiceNow
Responsibilities
Investigate billing issues from end to end, analyze invoices and contracts, communicate resolution outcomes to customers and stakeholders, identify root causes of recurring issues, improve billing processes and reporting
Seniority
Mid-Senior, hands-on IC
