Guest Service Agent and Porter
Core
Front-line hospitality role managing guest arrivals, departures, and concierge services at a luxury hotel.
Role type
Guest Service Agent and Porter
Builds
Guest experiences, room registrations, and local tourism recommendations
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Guest relations, local knowledge, problem-solving, cash handling, valet services, room status management, multi-tasking, system proficiency, driver's license
Preferred skills
Luxury hotel experience, Opera Cloud, Salesforce
Responsibilities
Welcome and farewell guests, manage arrivals/departures, handle guest accounts, provide local recommendations, manage enquiries, record guest preferences, promote hotel facilities, process transactions, assist with luggage and valet, maintain lobby cleanliness, complete administrative duties.
Seniority
Individual Contributor