Senior Manager, Knowledge & Governance Management
Core
Lead organizational capability uplift in knowledge management, content governance, and knowledge-centered service practices to improve frontline performance and reduce operational risk.
Role type
Senior Manager, Knowledge & Governance Management
Builds
Lighthouse platform (single source of truth for frontline knowledge and content management)
Domain
Financial Services / Member Services / Knowledge Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Knowledge management strategy, content governance, risk management, operating model design, stakeholder engagement, business strategy execution, transformation leadership, analytics-driven decision making
Preferred skills
Experience with enterprise knowledge management practices, audit and compliance frameworks, multi-year strategic planning
Technologies
Lighthouse platform
Responsibilities
Lead organizational capability uplift in knowledge management and content governance; Build leadership capability and accountability amongst Content Owners; Ensure the function operates within a robust governance framework supporting compliance and risk management; Own and oversee the operating model for content and knowledge governance; Establish and maintain frameworks for content ownership, review cycles, and approval workflows; Act as the business Product Owner for Lighthouse, defining vision, roadmap, and investment priorities; Shape and execute the Knowledge & Content Management strategy to support organizational priorities; Develop and execute multi-year strategic plans aligned to Fund Strategy; Ensure content solutions are integrated with process design and operational workflows; Drive continuous improvement through user analytics and feedback insights.
Seniority
Senior Manager, strategic leadership & execution