Senior Technical Account Manager- Civil (English and Spanish speaking)
Core
Technical Account Manager supporting large enterprise customers in the Civil Engineering space to optimize Autodesk product investment and ensure reliable, secure operations at scale.
Role type
Senior Technical Account Manager (AECO/Civil)
Builds
Proactive support experience and technical health governance for enterprise clients
Domain
Architecture, Engineering, Construction, and Operations (AECO) / Civil Engineering
Deliverable
client delivery
Required skills
Civil Engineering expertise, Autodesk Civil3D, Autodesk Infraworks, Autodesk Construction Cloud/Forma, enterprise environment troubleshooting, data analytics, workflow and data exchange management, project prioritization, bilingual communication (English/Spanish)
Preferred skills
Autodesk Navisworks, Autodesk AutoCAD, technical consulting, technical project delivery, public speaking
Technologies
Autodesk Civil3D, Autodesk Infraworks, Autodesk Construction Cloud, Autodesk Forma, Autodesk Navisworks, Autodesk AutoCAD
Responsibilities
Establish and maintain technical point of contact relationships with enterprise customers; handle priority escalation and monitor service level compliance; provide technical assistance and recommendations based on data analytics; partner with customer IT and design groups for application installation, licensing, and performance; deliver coaching sessions to increase adoption; manage key events like major upgrades; provide strategic technical health governance.
Seniority
Senior, hands-on IC