Data Analytics/Insights Analyst/Storyteller
Core
Senior Data Analyst in Customer Technical Success who turns trusted data into actionable insights to improve customer experience and business outcomes.
Role type
Senior IC data analyst (customer success)
Builds
Actionable analysis, success metrics, and data-driven recommendations for the global CTS organization
Domain
Software / Customer Success / Data Analytics
Deliverable
dashboards & analysis
Required skills
SQL, data visualization (Power BI), statistical analysis, Python, AI/GenAI tool usage, data storytelling
Preferred skills
Salesforce reporting, Snowflake, Customer Support domain experience
Technologies
SQL, Power BI, Python, AI/GenAI tools
Responsibilities
Partner with stakeholders to define success metrics and deliver actionable analysis; Conduct end-to-end analysis to identify trends, risks, and opportunities; Assess impact of business strategies and communicate insights; Use SQL, BI tools, Python, and AI tools to accelerate analysis; Act as data SME ensuring data quality and model awareness; Identify opportunities to simplify reporting and improve self-service analytics; Apply AI responsibly to accelerate workflows while validating outputs for accuracy and bias.
Seniority
Senior, hands-on IC
