Customer Trust & Engagement Manager
Core
Strategic bridge between customers and Autodesk's Trust organization, translating complex security, privacy, compliance, and responsible AI topics into meaningful customer engagements.
Role type
Senior customer trust and engagement manager
Builds
Customer trust programs, executive briefings, and strategic conversations for enterprise clients
Domain
Enterprise software (CAD/BIM) + Cybersecurity, Privacy, and Compliance
Deliverable
client delivery
Required skills
Customer trust advisory, cybersecurity, privacy, compliance, risk management, security assurance, governance, solutions engineering, executive stakeholder management, complex topic simplification
Preferred skills
Trust advisory, security consulting, technical sales, AI governance, enterprise sales cycles, industry frameworks (ISO 27001, SOC 2, NIST, GDPR, FedRAMP)
Technologies
ISO 27001, SOC 2, NIST, GDPR, FedRAMP, CSA STAR
Responsibilities
Lead executive trust briefings and security/compliance discussions; Develop trusted relationships with customer security, legal, and procurement leaders; Represent customer perspectives in internal product and go-to-market planning; Support strategic renewals and escalations; Develop customer-facing trust content and enablement materials
Seniority
Senior, hands-on IC with strategic advisory scope