Technical Account Manager
Core
Post-implementation technical expert and strategic partner for enterprise GRC customers, mapping business processes to the Risk Cloud platform to drive adoption and prevent churn.
Role type
Senior Technical Account Manager (Post-Sales)
Builds
Enterprise GRC programs and Risk Cloud platform configurations
Domain
Governance, Risk, and Compliance (GRC) / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical solutioning for low-code/no-code architectures, autonomous platform configuration, executive-level communication, data-driven program tracking, cross-functional revenue alignment, proactive problem mitigation, AI feature optimization
Preferred skills
GRC domain knowledge (NIST, ISO 27001, SOC 2, GDPR), Salesforce/CRM tooling expertise, generative AI utilization, enterprise account management
Technologies
Risk Cloud, Salesforce, Slack, Gong, Planhat, LLMs
Responsibilities
Develop trusted advisor relationships to mature customer GRC programs; perform custom workflow routing and advanced platform configuration independently; maintain rigorous project follow-through and deliver technical recaps; manage complex client delivery risks and internal escalations; track account health using Mutual Success Plans; partner with Sales and Implementation teams for expansion; educate customers on AI automation capabilities
Seniority
Mid-Senior, hands-on IC
