Principal UX Researcher
Core
Lead research to shape future personas and system-level experiences for complex operational ecosystems, enabling efficient, resilient, and data-driven operations across products and platforms.
Role type
Principal UX Researcher (system-level operations)
Builds
End-to-end mixed-methods research programs and frameworks for interconnected platforms and services
Domain
Industrial operations, AEC, manufacturing, and facilities management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Qualitative and quantitative research methods, mixed-methods approach, leading research in complex/ambiguous environments, strategic influence across teams, storytelling, workshop facilitation, mentoring, defining personas and systems-level frameworks
Preferred skills
Enterprise-scale system experience, operations/industrial workflows/service design background, multi-stakeholder ecosystem research, AEC/manufacturing/facilities management industry knowledge
Technologies
None explicitly stated
Responsibilities
Lead research to identify and define emerging and future personas across the operations lifecycle; Map how roles such as facility managers, production leaders, engineers, operators, contractors, and partners collaborate across systems and organizational boundaries; Clarify how work gets done today and how it should evolve to support more connected, outcome-driven operations; Analyze how multiple stakeholders interact across tools, systems, and industry solutions; Identify breakdowns caused by fragmented systems, siloed data, and misaligned workflows; Define and drive end-to-end mixed-methods research programs; Synthesize insights from research, analytics, and business data into clear, actionable recommendations; Translate insights into recommendations that influence product and platform strategy; Partner with product and business teams to drive research-informed strategies; Influence decisions across platforms, products, and domains through compelling storytelling; Design and facilitate workshops that support ideation, alignment, and strategic decision-making; Establish and scale research frameworks and best practices for complex, system-level work; Mentor others and help teams adopt evidence-driven, human-centered approaches
Seniority
Principal, strategy & mentorship