Technology Support Analyst
Core
Provides technology support to the local office for software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone and security systems.
Role type
Technology Support Analyst (IT Help Desk)
Builds
Internal IT support services for attorneys and business services professionals
Domain
Legal services / IT Infrastructure
Required skills
Hardware assembly and repair, Software troubleshooting, Network troubleshooting, Customer service, Microsoft Office Suite, Citrix, Windows and Mac environments, Mobile device support, Inventory management
Preferred skills
Logic and reasoning, Ability to handle multiple projects, Flexibility to adjust hours
Technologies
Microsoft Office Suite, Citrix, Windows, Mac, NetDocuments, iPhone, DTE, Litera ChangePro
Responsibilities
Respond to local and central telephone helpline and support tickets, Assemble, install, configure, test, image, troubleshoot and repair hardware and peripherals, Provide application support for local installations and Citrix-based applications, Assist with remote site access and off-site technology set ups, Maintain data room components and troubleshoot networking issues, Support personnel adds, moves and changes, Provide basic induction training on technology systems, Maintain accurate inventory records
Seniority
Mid-level, hands-on IC
