Mitarbeiter:in MG - Technischer Support (m/w/d)
Core
Technical support hub connecting MG dealers in Austria, SAIC's After-Sales Technical Support, and MG Europe, ensuring customer cases are resolved quickly and sustainably through diagnosis and clear approvals.
Role type
Technical Support Engineer (Automotive After-Sales)
Builds
Diagnostic solutions, repair approvals, and technical documentation for MG vehicles and dealers.
Domain
Automotive After-Sales / Technical Support
Required skills
Automotive technical training (e.g., Kfz-Technik, Mechatronik), technical diagnosis, warranty claim processing, ticket system management, technical documentation, bilingual communication (German/English), analytical thinking, structured work approach.
Preferred skills
Training facilitation for technicians, knowledge transfer to networks, travel readiness.
Technologies
Diagnostic systems, ticket/Warranty tools.
Responsibilities
Provide technical support and consultation for dealers via hotline, tickets, and remote support; diagnose customer cases including analysis, reproduction, and documentation; derive corrective measures or manage escalations with the local manufacturer team; exchange directly with the After-Sales Technical Support Manager in Austria; author bulletins and technical information letters; coordinate with MG Europe on quality development (field topics, feedback loops); review and approve repairs within warranty (warranty and goodwill processes); contribute to technician training materials and conduct training if needed; participate in European training for new products and technologies.
Seniority
Mid-level, hands-on IC