Technical Change Analyst
Core
Expert in preparing and implementing change and training artefacts to support stakeholders and end users transitioning from current to future state for ICT delivery projects.
Role type
Senior IC Change Analyst (ICT Delivery)
Builds
Change management plans, training materials (guides, videos, modules), communication content, and benefits realisation evidence.
Domain
Government ICT / Salesforce ecosystem
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change planning, Organizational change management, Business situation analysis, Learning design and development, Learning delivery, Benefits realisation support, Agile rituals within Prince2 governance, User guide creation, Communication plan development
Preferred skills
User Acceptance Testing management, Human centred design, User research, Secure government systems experience, Project management tools (DevOps, MS Teams, MS Project)
Technologies
Salesforce, Prince2, Agile, Microsoft Teams, Microsoft Project
Responsibilities
Develop training content such as user guides, short format videos, and online learning modules; Prepare communication plans and deliver drafted and timely communications content; Assess training needs and prepare training materials; Support benefits realisation by collecting and validating baseline data and metrics; Collaborate with Business Analysts on discovery packs including stakeholder maps and persona journeys.
Seniority
Senior, hands-on IC
