Exception Coordinator Customer Onboarding (m/w/d)
Core
First point of contact for customers experiencing issues during the onboarding process, ensuring a smooth customer journey and preventing escalations.
Role type
Senior Customer Onboarding Exception Coordinator
Builds
Customer onboarding processes and tools for a clean tech company
Domain
CleanTech / Renewable Energy
Required skills
Complex case management, cross-functional coordination, proactive problem solving, CRM proficiency, high-volume handling
Preferred skills
Salesforce experience, AI workflow familiarity (via careerplan.io/jobs/2651703-exception-coordinator-customer-onboarding-mwd-at-thermondo-gmbh)
Technologies
Salesforce, CRM systems
Responsibilities
Contact customers via phone and email to resolve onboarding issues, collaborate with planning and installation teams on complex cases, monitor daily cases to identify action needs, implement targeted measures like vouchers to prevent cancellations, shape processes and SOPs in a new team
Seniority
Mid-level, hands-on IC
