Sachbearbeiter telefonische Kundenbetreuung (m/w/d)
Core
Handling customer inquiries and scheduling maintenance appointments for auto dealerships via phone, email, and online systems. (via careerplan.io/jobs/2635153-sachbearbeiter-telefonische-kundenbetreuung-mwd-at-herbrand-verwaltung-dienstleistung-gmbh)
Role type
Customer service representative (automotive)
Builds
Customer service workflows and dealership maintenance scheduling
Domain
Automotive retail and after-sales service
Deliverable
client delivery
Required skills
telephone communication, customer inquiry resolution, appointment scheduling, Daimler systems operation, email communication, online platform usage
Preferred skills
automotive industry experience, hotel industry experience, technical aptitude for new software solutions
Responsibilities
Answering and processing customer inquiries, clarifying customer issues, scheduling service appointments, processing transactions within Daimler systems, outbound calls for maintenance reminders