Senior Software Engineer - ServiceNow AI, Otto & Automation
Core
Implement and expand ServiceNow AI and automation capabilities including Otto, Now Assist, Virtual Agent, and intelligent workflow automation to improve employee experiences and accelerate enterprise productivity.
Role type
Senior IC ServiceNow platform engineer (AI & Automation)
Builds
Intelligent workflows, AI-powered employee experiences, and enterprise automation solutions for IT, HR, and enterprise services.
Domain
Enterprise Service Management (ESM) + Generative AI & Agentic AI
Deliverable
production ML models
Required skills
ServiceNow development, JavaScript, Glide API, Flow Designer, IntegrationHub, AI/LLM integration, technical leadership, enterprise-scale solution delivery
Preferred skills
ServiceNow certifications (CSA, CAD/CSI), Generative AI, Agentic AI, conversational AI, AI governance frameworks
Technologies
ServiceNow, Otto, Now Assist, Virtual Agent, Predictive Intelligence, MCP Server, Generative AI, Agentic AI
