BILINGUAL (English/Spanish) Cust Svc Support Rep - 11am-8pm EST - Remote - Patient Billing - Sourcing
Core
Handle inbound patient billing inquiries and initiate payment plans for outstanding balances via phone.
Role type
Bilingual customer service representative (patient billing)
Builds
Patient payment resolution and billing support for healthcare providers and patients
Domain
Healthcare / Revenue Cycle Management
Deliverable
client delivery
Required skills
Bilingual English/Spanish, inbound call handling, payment plan initiation, multi-resource utilization, alpha-numeric data entry
Preferred skills
Call center experience, medical billing knowledge, insurance claims processing, EOB explanation
Technologies
Multiple computer screens and applications
Responsibilities
Answer 80+ inbound calls daily, initiate payment plans, resolve patient inquiries, maintain performance goals
Seniority
Entry-level, hands-on IC
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