Support Engineer - WMS & PL/SQL
Core
Provide application support for the global Dispatcher Warehouse Management System (WMS) product, resolving high-complexity and critical customer issues through log analysis, code debugging, and root cause analysis.
Role type
Senior Application Support Engineer (WMS)
Builds
Dispatcher WMS application stability and customer satisfaction
Domain
Supply Chain / Warehouse Management Systems
Required skills
PL/SQL, Pro*C, Oracle DB, SQL, Java, Unix Shell Scripting, REST API, SOAP API, ServiceNow, JIRA
Preferred skills
Dispatcher WMS experience, Supply Chain domain knowledge, React JS
Technologies
Oracle DB, Pro*C, PL/SQL, Java, Spring Boot, React JS, JavaScript, Unix Shell, REST API, SOAP API, ServiceNow, JIRA
Responsibilities
Analyze logs and source code to resolve complex customer issues; Perform root cause analysis and propose prevention ideas; Debug application code and optimize SQL queries; Collaborate with development teams to fix application defects; Guide team members on medium complexity issues; Communicate technical solutions and business process workarounds to customers.
Seniority
Mid-Senior, hands-on IC
