Support Engineer 2 (WMS/Warehouse Management )
Core
Senior Support Engineer providing end-to-end technical and solution support for Blue Yonder's global supply chain software products, resolving complex issues in cloud/SaaS environments and ensuring high customer satisfaction.
Role type
Senior Support Engineer (Techno-Functional)
Builds
Scalable, resilient, event-driven, secure multi-tenant microservices architecture for discrete manufacturing and supply chain solutions
Domain
Supply Chain / Manufacturing
Required skills
SQL/Oracle complex queries, Cloud architecture (Azure), Microservices, Kubernetes, Kafka, Elasticsearch, Spark, NoSQL, RDBMS, Springboot, AppDynamics, Splunk, ServiceNow, Supply Chain domain knowledge, Support engineering experience, Techno-functional expertise (via careerplan.io/jobs/263168-support-engineer-2-wmswarehouse-management-at-jda)
Preferred skills
Code review, Architecture simplification, Process automation, Shift flexibility
Technologies
Azure (ARM, AKS, Event Hub), SQL, Oracle, Java, GIT, Rest API, OAuth, Kubernetes, Kafka, Elasticsearch, Spark, Springboot, Gradle, Ignite
Responsibilities
Resolve customer technical issues adhering to SLAs, Replicate and maintain customer environments, Document learnings and create knowledge articles, Act as techno-functional POC for global cases, Collaborate with global teams across multiple time zones, Identify areas for process automation
Seniority
Senior, hands-on IC
