Sr Support Engineer 1 - WMS
Core
Senior technical escalation point and onboarding lead for global customers migrating to or implementing Blue Yonder's cloud-hosted Warehouse Management Systems (WMS) on Microsoft Azure.
Role type
Senior IC Support Engineer (Cloud/SaaS)
Builds
Cloud-native WMS solutions for global retail and logistics customers
Domain
Logistics / Supply Chain / Cloud Infrastructure
Required skills
Java debugging, Advanced SQL (Oracle/SQL Server), Microsoft Azure infrastructure, API integration (REST/SOAP), Containerization (Docker/Kubernetes), System integration protocols (AS2/SFTP/Kafka), Observability (AppDynamics/Splunk), Warehouse Management Systems domain knowledge
Preferred skills
Project management fundamentals, Mentoring junior engineers, Knowledge Centered Support (KCS) authoring
Technologies
Java, Oracle, SQL Server, Microsoft Azure, AppDynamics, Splunk, Service Now, Jira, Github, Docker, Kubernetes, Kafka
Responsibilities
Diagnose and resolve complex high-severity issues across application and infrastructure layers; Lead technical execution of customer onboarding including environment provisioning and data migration; Act as technical liaison between Support, Development, and Cloud Operations; Maintain monitoring configurations for proactive issue detection; Mentor mid-level and junior support engineers; Author technical knowledge articles for self-service resolution.
Seniority
Senior, hands-on IC (via careerplan.io/jobs/263138-sr-support-engineer-1-wms-at-jda)
