ITAM Manager - SAM Pro, HAM Pro
Core
Lead global IT Asset Management (ITAM) operations focusing on Software Asset Management (SAM), Hardware Asset Management (HAM), governance, compliance, and lifecycle management.
Role type
Senior ITAM Manager (SAM/HAM)
Builds
Optimized global ITAM ecosystem, compliant software licensing, efficient hardware lifecycle, and data-driven asset governance.
Domain
IT Operations / Enterprise Asset Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Global ITAM operations leadership, ServiceNow ITAM ecosystem mastery, SAM Pro and HAM Pro expertise, CMDB and Discovery management, software licensing compliance, hardware lifecycle management, asset data reconciliation, ITAM governance and audit readiness, executive reporting and KPI definition.
Preferred skills
CIS-SAM / CIS-HAM certification, Workday integration, SaaS management, software vendor audit and negotiation, ITAM transformation and automation, ISO/IEC 19770 knowledge, IT financial management.
Technologies
ServiceNow, SAM Pro, HAM Pro, CMDB, Discovery, Workday
Responsibilities
Lead global ITAM operations across SAM and HAM; Own and optimize ServiceNow ITAM Ecosystem including SAM Pro, HAM Pro, CMDB, Discovery, integrations, and reporting; Drive asset data accuracy, reconciliation, certification, and governance; Ensure software licensing compliance and drive license optimization, reclamation, and cost savings; Manage end-to-end hardware lifecycle from procurement through deployment, refresh, retirement, and disposal; Identify and mitigate asset, licensing, and compliance risks; Establish ITAM policies, processes, controls, KPIs, and audit-readiness; Lead and develop the ITAM team; Partner with IT Operations, Procurement, Finance, Security, and other technology teams; Provide IT leadership with asset metrics, risks, compliance status, and optimization opportunities.
Seniority
Senior, hands-on IC with leadership responsibilities
