Customer Service Representative - Onsite
Core
On-site liaison resolving routine customer requests, qualifying new customers, and notifying clients of test results for a global laboratory services company.
Role type
Customer Service Representative (Healthcare/Lab Services)
Builds
Customer support and administrative data management for Labcorp's diagnostic services
Domain
Healthcare / Laboratory Services
Deliverable
client delivery
Required skills
inbound/outbound communication, database research, HIPAA compliance, Microsoft Office proficiency, Salesforce/LIS experience, multitasking, attention to detail
Preferred skills
associate's degree, call center experience, healthcare industry background
Responsibilities
act as liaison between company, customers, and patients; resolve routine requests via phone or internet; qualify new customers; notify clients of test results; review test forms for accuracy; maintain CRM and medical records
Seniority
Entry-level, individual contributor