Product Owner Loyalty (all genders)
Core
Define product vision and strategic roadmap for a new Loyalty Module within a Customer Experience Platform (CXP), building it from conception to Go-live and managing its lifecycle.
Role type
Team Lead / Product Owner
Builds
A new Loyalty Module integrated into a Customer Experience Platform (CXP)
Domain
MarTech, Customer Experience, Loyalty Programs
Deliverable
production ML models
Required skills
Product visioning, strategic roadmap planning, market and competitor analysis, translating business requirements to epics and user stories, team leadership, managing external development vendors, system integration (CRM, E-Commerce, Analytics), budget and resource management, knowledge of AI tools for specification, understanding of loyalty mechanics and personalization, technical understanding to read code, agile methodologies (Scrum, Kanban), OKRs, Story Mapping
Preferred skills
Experience in MarTech, experience building new team structures, entrepreneurial mindset, structured work approach
Technologies
CXP, CRM, E-Commerce, Analytics, Microsoft, Databricks, AI tools
Responsibilities
Develop product vision and strategic roadmap, analyze market and customer needs, translate requirements to technical specifications, lead development team, manage external vendors, oversee product lifecycle, integrate with third-party systems, manage budget and resources
Seniority
Senior, hands-on IC with leadership responsibilities