Sr Support Engineer 2 - BY WMS/ JDA Warehouse Management
Core
Senior Support Engineer providing end-to-end technical support and issue resolution for Blue Yonder's global supply chain software solutions.
Role type
Senior Support Engineer (Techno-Functional)
Builds
Customer support for BY Discrete, JDA Warehouse Management, and related supply chain SaaS products
Domain
Supply Chain / Logistics / Enterprise Software
Deliverable
client delivery
Required skills
SQL/Oracle complex queries, Support Engineering, Techno-functional expertise, Cloud/SaaS environments, Microservices architecture, Kubernetes, Kafka, Elasticsearch, Spark, NoSQL, RDBMS, Springboot, AppDynamics, Splunk, ServiceNow, GIT, Rest API, OAuth, Azure (ARM, AKS, Event Hub, Azure AD), Shift flexibility
Preferred skills
Supply Chain domain knowledge, Code review, Process automation, Architecture simplification
Technologies
BY Discrete, SQL, Oracle, AppDynamics, Splunk, Azure, Kubernetes, Kafka, Elasticsearch, Spark, Springboot, Gradle, Ignite
Responsibilities
Resolve complex technical issues and customer cases adhering to SLAs, Replicate and maintain customer environments, Document learnings and create knowledge articles, Collaborate with global technical and functional teams, Act as techno-functional point of contact for triage and assignment, Identify areas for process improvement and automation
Seniority
Senior, hands-on IC